Customer Service

Shipping & Delivery
The Company is responsible for goods to the point of despatch and may organise carriage on the Buyers behalf but only when requested to do so by the Buyer. In all circumstances, except for any third party carrier used to transport goods will be deemed to be the agent of the Buyer. The Buyer is totally responsible for goods in transit and any losses, direct or consequential, or as a result of carrier failure in meeting the delivery date is the responsibility of the Buyer. It is the buyers responsibility to ensure that delivery addresses are correct and that the recipient will be available to take delivery of the goods on the day they are due to arrive. If the recipient is not present to take delivery the Company will charge the Buyer for each additional attempt at delivery. The Company will under no circumstances take any responsibility for delivery to exhibition venues, conference venues and private homes even though the Company is prepared to send goods to these destinations and we do this on the Buyers behalf but always at the Buyers own risk of loss, late delivery or non-delivery..
Privacy & Security
To protect the privacy of all visitors to this website, all personal information about individual users (name, address, E-mail address, credit card numbers) is confidential and is used only to fulfill orders from this site..
Returns & Replacements
We want you to be 100% happy with the goods you order, the service you receive and the way we apply your logo or branding. In addition, we guarantee the quality and workmanship of our products for 30 days from the day you receive your order. If you have a quality concern, please contact us.
Ordering is easy, having identified the product or products you wish to purchase and decided the design details you want on the products. Please then complete the "Request quote" button at the relevant product send this to us and we will forward the relevant prices, payment details, and estimated delivery date. Decide on the items you require and if you wish to proceed complete the order form and payment option and send back to us with your artwork and we will do the rest. N.B. IF YOUR ORGANISATION REQUIRES YOU TO PROVIDE A PURCHASE ORDER IT IS YOUR RESPONSIBILITY TO PROVIDE THIS BEFORE THE ORDER IS PROCESSED. ONLY PERSONS AUTHORISED TO PLACE ORDERS SHOULD DO SO..
Payment, Pricing & Promotions
All payments are to be made in Sterling Unless otherwise agreed in writing, the price of the goods and/or services shall be that ruling at the date of despatch or completion and payment shall be net cash unless credit facilities are granted in advance of the contract. Where credit is granted, payment is due within 30 days of the invoice date. Failure to pay by this date renders all invoices outstanding due and payable on demand and further credit will be withheld. Unless otherwise agreed in writing the Company reserves the right to vary the price of the goods by notice to the Buyer at any time before delivery if, and to the extent that there is any increase in the price or cost of goods to the Company by reason of any foreign exchange fluctuations, changes in currency regulations, alterations in duties or import, variations in the cost of raw materials, labour, services or transport, or by any reason or cause (whether or not of the same nature of the foregoing) beyond the control of the Company.
Changes to artwork
In order to print efficiently from the artwork you supply, it maybe necessary to adjust or redraw your artwork. You will be advised of the changes made. No printing will take place until has received in writing your "signed off" approval of the artwork. In order to sign off your artwork we will send you an artwork approval form via email illustrating how your artwork will look on your chosen product. This MUST be checked thoroughly and signed off. The job will not commence until we have received in writing this signed off approval. You must notify us of any discrepancy in the artwork or order as we DO NOT accept any liability of any post-completion errors or omissions..